Refund policy

We want you to love your goodies as much as we do, but we know that sometimes not every item is the right fit (And yes we mean that in both the figurative and literal way!)

So here's all the details...

Return Policy:

Unworn, unwashed items with tags attached and in original condition may be returned for STORE CREDIT/EXCHANGE only. Must have printed or electronic receipt.

• In-store & Local Pick-up: All items must be returned to store or sent back within 21 days of purchase. No refunds or exchanges are allowed outside of this window.
• Online Purchases (excluding local pick-up): All items must be sent back or returned to store within 21 days of delivery. No refunds or exchanges are allowed outside of this window.

We recommend inspecting and trying on all items in your order before washing to ensure they have no defects and fits as expected. We cannot accept returns after items have been washed, worn or have odors of any kind. We enforce this policy upon inspection of the returned items to keep each and every item purchased has the same level of quality that we are known for! We can never be too cautious for your little ones!

 

How to Submit an Return Request:

Our local customers can stop into our storefront location to process any in-store or online returns. Just make sure you have your receipt or order # with you!

Not local or can’t make it in, we offer self-service returns through your customer account to make things quick and easy!

To initiate a return:

1. Log into your customer account using the email from your order
2. View your order history
3. Select the order and click “Request a return”
4. Follow the prompts and submit your request

Once your request is submitted, you’ll receive next steps via email. Please note that returns submitted outside of your account cannot be processed.

Please be aware that all return costs are the responsibility of the sender.  We recommend that you return your item(s) with a tracking method as Pen + Nash Co is not responsible for return items lost in transit. Items will be inspected upon arrival for the return approval. We will notify you when your return is accepted and processed. Please note, original shipping charges are not refundable. All items must be sent back or returned to store within 21 days of receipt of order. No refunds or exchanges are allowed outside of this window. Please be aware that all return costs are the responsibility of the sender.  We recommend that you return your item(s) with a tracking method as Pen + Nash Co is not responsible for return items lost in transit. Items will be inspected upon arrival for the return approval. We will notify you when your return is accepted and processed. Please note, original shipping charges are not refundable. All items must be sent back or returned to store within 21 days of receipt of order. No refunds or exchanges are allowed outside of this window and return will be refused and sent back at customer's expense.

 

Damages and issues:

Please inspect your order upon receipt and contact us within 10 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Final Sale Items:

Unfortunately due to their nature, we cannot accept returns on sale items (Items ending in $.99), undergarments (socks, underwear, maternity bras) swimwear, or gift cards. All seasonal/holiday items are not returnable within 14 days of holiday.