We know you want your goodies like yesterday - so we ship quick!
Your order will in most cases will ship same day or next business day with the exception of launches in which can take up to 4 business days due to launch volume. You will receive an email once your purchase has been shipped with tracking information or alerted it’s ready for pick-up deye ding on shipping method selected at check out.
We offer $4.95 Flat Rate Shipping for orders placed within the U.S. Orders over $75 SHIPS FREE! We ship USPS and UPS and can expect your packages to arrive in 2-5 days on average. We also offer free local pickup at our Liberty Twp, Ohio store.
How do I make changes to my order?
Please email us as soon as possible at email@example.com. If your order has already been shipped, you may return the items you do not wish to keep. Please see our Return Policy for details.
Do you ship internationally?
We currently only ship to the US. But as we expand and grow, it is on our goal list for 2022! Be sure to follow us on Facebook & Instagram so you don't miss out on the big announcement hopefully soon!
My tracking says my order was delivered but I don’t have it. What do I do?First recheck your front doorstep and your mailbox. If you cannot locate it, please contact your local USPS or UPS station through their local number and not the USPS hotline. Your local station’s phone number can be found on the USPS/UPS website. This will make sure you’re talking to a live person who works at your local post office. Give them your tracking number and let them know what your tracking says. They will be able to track the package’s last geo-tag scan and tell you if the package was delivered to the wrong address or if it was in fact delivered to your address. If the package has been stolen, please contact your authorities. Pen + Nash Co. is not responsible for lost or stolen packages.