Returns

We want you to love your goodies as much as we do, but we know that sometimes not every item is the right fit (And yes we mean that in both the figurative and literal way!)

So here's all the details...

Unworn, unwashed items with tags attached and in original condition may be returned for STORE CREDIT/EXCHANGE only. 

• In-store & Local Pick-up: All items must be returned to store or sent back within 21 days of purchase. No refunds or exchanges are allowed outside of this window.
• Online Purchases (excluding local pick-up): All items must be sent back or returned to store within 21 days of delivery. No refunds or exchanges are allowed outside of this window.

We recommend inspecting and trying on all items in your order before washing to ensure they have no defects and fits as expected. We cannot accept returns after items have been washed, worn or have odors of any kind. We enforce this policy upon inspection of the returned items to keep each and every item purchased has the same level of quality that we are known for! We can never be too cautious for your little ones!

Final Sale Items:

Unfortunately due to their nature, we cannot accept returns on sale items (Items ending in $.99), undergarments (socks, underwear, maternity bras) swimwear, or gift cards. All seasonal/holiday items are not returnable within 14 days of holiday.

How to Submit a Return Request:

Please email returns@penandnashco.com to notify us your intent and reason for the return or feel free to stop in to our storefront location to process the return.

The address for all returns is as follows:

Pen + Nash Co
7556 Gibson St.
Liberty Twp, OH 45069

Please be aware that all return costs are the responsibility of the sender.  We recommend that you return your item(s) with a tracking method as Pen + Nash Co is not responsible for return items lost in transit. Items will be inspected upon arrival for the return approval. We will notify you when your return is accepted and processed. Please note, original shipping charges are not refundable. All items must be sent back or returned to store within 21 days of receipt of order. No refunds or exchanges are allowed outside of this window.

I received a damaged item or there is an issue with my order. What do I do?  Please inspect your items upon receipt carefully. We inspect all items before they leave our warehouse and store but if we’ve missed anything, we require notification within 48 days of receipt. Please email us at returns@penandnashco.com with photos of the damage or concern. We will respond within 1-2 business days to resolve the matter for you as soon as possible. Or feel free to bring in damaged items to our store.